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Quality Assurance Specialist

Section

Quality

Department

Quality Assurance

Role Requirements

  •  Manage and control the Quality Management System aligned to the requirements of AS9100, AS9110 and AS9120 requirements.
  • Manage and control the Quality Assurance function and managing the Quality / Business systems in compliance with FAA/GACA regulations.
  • Supporting aerospace system requirements.
  • Lead team efforts to establish and monitor customer/supplier relations, support strategic planning and deployment initiatives, and help develop measurement systems to determine organisational improvement.
  • Carrying out the role of lead auditor for the organisation’s 1st and 2nd party audits.

Qualification

  • Have at least 2 years’ experience managing a quality department preferably in the aerospace industry. 
  • Hold Lead Auditor certification in either of the AS9100D, AS9110C, or AS9001:2015 standards. 
  • Be fully conversant in the following Microsoft applications. i.e. Excel, Word, Access, PowerPoint.
  • Fluent in both Arabic and English speaking and writing. 
  • Highly effective Interpersonal skills. 
  • Effective communication skills. 
  • Self-organised. 
  • Ability to coordinate and integrate activities across the organisation.
  • Project Management skills. 
  • Ability to establish and maintain good customer relationships.
  • Experience in Lean management. 
  • Performance Management experience. 
  • Internal and external customer facing experience. 

Experience and Competencies

  • Excellent accounting skills
  • Ability to develop budgeting and forecasting models and variables to support reliable and achievable financial goals
  • Strong computer skills
  • Strong written and communication skills
  • Great understanding of policies, procedures and work methods
  • Proficiency in Arabic and English languages

Responsibilities & Duties

  • Validating quality processes by establishing service specifications and quality attributes; measuring service provision; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures. 
  • Building customer relationships and satisfaction through frequent proactive visits and correspondence and reacting promptly to any customer complaint. 
  • Proactively working with customer and employees to anticipate and address problems and issues before they occur. 
  • Achieving quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change. 
  • Assisting the Head of Quality Assurance to meet quality departmental financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions. 
  • Developing quality assurance plans to improve repeatability, reducing Cost of Non-Conformance by conducting risk assessments; identifying critical control points and preventive measures; establishing standards, monitoring procedures, implementing corrective actions driven through A3, 8D and QOS tools, and verification procedures to sustain improvements. 
  • Maintaining and improving product quality by leveraging Continual Improvement Framework and Problem solving. 
  • Completing service, company, system, compliance, and surveillance audits; investigating customer complaints using RCA methodology; collaborating with other members of management to develop new service procedures and training methods. 
  • Preparing quality documentation and reports by collecting, analysing and summarising information and trends including failed processes, stability studies, warranty complaints, corrective actions, and re-validations. 
  • Updating job knowledge by studying trends in and developments in quality management; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organisations. 
  • Enhancing department and organisation reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. 

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